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Прошу вас уточнить по курсу ITIL. IT Service Management по стандартам V.3.1 вопрос о количестве версий ITIL. |
План на 2015 год (личная):
ITIL. IT Service Management по стандартам V.3.1
: Литература по курсу
Опубликован: 17.05.2012 | Уровень: для всех | Доступ: свободно
- 1.ITILv3.Глоссарий терминов и определений, ITIL® V3 Glossary Russian Translationv0.92, 30 Apr 2009.
- 2.The official introduction to the ITIL Service Lifecycle2007
- 3.ИТ сервис-менеджмент: введение“IT-Expert”, 2003
- 4.ISO – 8402 “Quality management and quality assurance – Vocabulary”1994
- 6.Service StrategyTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 10.Service DesignTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 11.
- 12.
- 16.Service TransitionTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 17.Service OperationTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 18.Continual Service ImprovementTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
Александр Колотов
Алексей Зиневич
| Россия, Пенза, Пензенский государственный университет архитектуры и строительства, 2003 |