ITIL. IT Service Management по стандартам V.3.1
: Литература по курсу
Опубликован: 17.05.2012 | Доступ: свободный | Студентов: 10978 / 2909 | Оценка: 4.29 / 4.17 | Длительность: 17:00:00
Тема: Менеджмент
Специальности: Администратор информационных систем, Менеджер, Руководитель, Экономист
Теги:
- 1.ITILv3.Глоссарий терминов и определений, ITIL® V3 Glossary Russian Translationv0.92, 30 Apr 2009.
- 2.The official introduction to the ITIL Service Lifecycle2007
- 3.ИТ сервис-менеджмент: введение“IT-Expert”, 2003
- 4.ISO – 8402 “Quality management and quality assurance – Vocabulary”1994
- 6.Service StrategyTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 10.Service DesignTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 11.
- 12.
- 16.Service TransitionTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 17.Service OperationTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
- 18.Continual Service ImprovementTSO (The Stationery Office) 2007; Published for the Office of Government Commerce (OGC)
