On-line shopping

3.2. Comprehension tasks

3.2.1. Answer the questions to the text

1. What main problems with online shopping does the article describe?
2. How often do these problems occur?
3. What can online shopping problems lead to?
4. Why is it difficult to choose a wrong item in an ordinary shop?
5. What are the main reasons for choosing a wrong item online?
6. Which can cause more trouble: choosing a wrong model or choosing a wrong size/colour?
7. What problems can arise at the delivery stage?
8. Why can these problems happen?
9. What is the usual solution to delivery problems?
10. Why can the replaced item bring no satisfaction sometimes?
11. What problems can occur while returning the wrong item?
12. What kind of online shops does the author recommend to purchase in?

3.2.2. Match the following statements as True or False:

1. Problems with online shopping are irritating rather than critical. Is it true?
2. Most mistakes occur due to human factor. Is it true?
3. Shopping online is inconvenient for those who work odd hours. Is it true?
4. Choosing the wrong size or colour are the most commonly made mistakes. Is it true?
5. It is quite easy to return the shipped item if you are not satisfied with it. Is it true?
6. Once having a problem with online shopping customers are likely to stop purchasing on the Internet. Is it true?